Resist Unnecessary Urgency

Exploring the “how” more deeply requires slowing down to examine the way in which the organization’s cultural behaviors are [mis]aligned with its values and purpose. 

The speed of the changes our society is experiencing calls us to be curious about why something is the way it is, and be open to gaining a deeper understanding to guide how processes are evaluated:

  • By questioning the status quo.
  • Marshaling your critical thinking about what is working and what is not.
  • Coming to meaningful conclusions. 

This rests on the ability to listen more — hearing as many perspectives — while suspending judgments. It calls for “radical candor,” which embeds psychological safety.

Even writing the phrase “radical candor,” I sense some hesitation in my body. 

Given my professional experience, I recognize radical candor is on the spectrum. Also, each person brings their history and expectations to the conversation. As well, the person will only exhibit as much candor as they feel safe to do so, because individuals and organizations demonstrate behaviors that indicate it is safe to do so.

And we are all leaders in our own rights, even without a title.

Leading is a social process that involves a willingness to challenge the status quo, use critical thinking, and demonstrate humility, while being supported by a team.

No single leader has all the attributes needed to curate radical candor in their organization nor the ability to reflect the entirety of all, with all, for all, while remaining reasonable for most. 

By infusing psychological safety into the organization, leaders ensure and show their willingness to expand their understanding, the belief that it’s okay to be uncomfortable and encourage team members to get to the essence of difficult topics in an open and supportive manner.

A powerful social element of leadership is that it can inspire individuals to bring their best to the organization. Radical candor — psychological safety — benefits the organization and the workforce’s well-being. It imbues a feeling of being seen, heard, and respected, resulting in less stressed employees.

Resist Unnecessary Urgency

And organizations shoot themselves in the foot when they push their talent to be more productive by pressing them to work longer hours — totting up their key performance indicators (KPI), a dressed-up phrase for productivity — at the cost of their employees’ well-being.

What would happen if, as leaders, we took into account how we encourage and measure goals that prioritize employees’ well-being and how we motivate performance?

With the byproduct of a well organization, which is purpose-driven, creative, and healthy, inspiration occurs when new possibilities are seen.

There is a receptivity to outside influence, and there is a feeling of being energized. 

Inspiration is inspired by purpose.

And when leaders reveal their purpose and how it aligns with the organization’s purpose — they inspire their talent to do the same.

Leaders who encourage employees to define their passion by aligning their actions with the organization’s purpose recognize the impact their work has on others and experience greater satisfaction.

As Gartner’s research shows, employees want a more “human value proposition.” They are asking for autonomy over where and when they work, engaging and applying themselves in a purposeful way.

A well organization values their talent.

They curate a culture by understanding what inspires and increases the performance of their talent.

When leaders slow down to speed up — they take care to care for their talent. Employees are less stressed, enjoy achieving good results, and are comfortable being themselves. 

Employees can only bring their full abilities to bear when they have time to process and think creatively.

In our hypervigilant, hustle culture, where productivity is supreme and time is a status, how are we leaving space for what’s difficult and uncomfortable by redefining what it means for you and your organization to engage and inspire performance?

Counterbalance Productivity

I like it when my disciplined actions result in desirable outcomes, and one might say that is a form of being productive. One would say I have the affliction of a striver, attributed to my immigrant sensibility, where working hard is equated to being a valuable contributor. 

Although considered a high performer in many spaces, with the drive to do and accomplish more, as of late, I have found it troublesome when my desire to be a valuable contributor has been reduced to strictly an output. 

With the drive for greater output at speed and frequency that does not allow for the human systems to rest and recover — to be creative and innovate — I am challenged by the usage of the term productivity. And I do not have a replacement word to qualify that feeling of accomplishment for doing an activity well. 

The concept of productivity is a 250-year-old manufacturing construct that no longer serves our society of knowledge workers; individuals who engage their creativity and intellect, while collaborating with other humans to solve complex problems. 

Breaking it down, productivity is a mathematical equation of output divided by time. This concept has permeated every industry and adversely affected the way we work and measure our work. 

In some cases, it has reduced the individual to an object, churning out units. This is based on quantity output, while not considering if the individual doing the work is working at their full potential, in a purposeful way. 

For example, in the case of the healthcare system, doctors are incentivized to keep patient interactions between 8 to 15 minutes. Meanwhile, patients suffer from not having their concerns fully addressed, as the doctor might feel stretched to see a high volume of patients.

This results in a check-the-box approach to care. It not only misses the nuisance of the patient, it negates the ways in which their psycho-social dynamics impact the way they care for themselves. 

Nothing good comes from treating the doctor as a machine — reducing their work to time bound interactions and paperwork; the central role of a doctor is to care for another human. 

How might we reframe this process to center both the doctor and patient for maximum care of them both?

  • The “how” of their collaboration.
  • The “how” of their needs.
  • The “how” of their satisfaction.

In your organization, how might you center the “how”?

I have been in discussions around how coaching can increase clients’ productivity, thereby driving the organizations’ productivity, framed as a return on investment. Since no two coaching clients [nor organizations] are the same, reducing the coaching process to a simple productivity equation leaves me perplexed. 

Productivity should not be the only measure of how well a contributor is working. 

In what ways are your talents invited to collaborate, bring their creative energy to influence the work, innovate across teams, and stretch in a new way?

We are living the aftermath of focusing so heavily on productivity, which might lead to decreased outcomes, disenfranchised employees, and lower employee engagement.

An organization that values inclusive well-being strategies will counterbalance this drive for metrics with a human-valued proposition to how work is designed and done.

What do you say, can you help me find another word to replace “productivity” that values the employees’ contribution and the organization’s health? 

More to come on this topic in the article, Resist Unnecessary Urgency.

In Search of Beautiful FreedomWhen I purchased In Search of Beautiful Freedom, I was excited about what the book’s title would disclose and because I could still clearly remember how engrossed I was in Farah Jasmine Griffin’s Read Until You Understand: The Profound Wisdom of Black Life and Literature.

At the heart of these essays is this — “freedom is a process requiring constant vigilance and the artist’s responsibility is to reveal injustice without sacrificing the craft.” 

In Search of Beautiful Freedom spans thirty years of Griffin’s writings exploring Black music, womanist/Black feminism, Black female authors, and how their artistry speaks to resistance and freedom. 

The teaching moments on these pages were numerous and palatable. What does it mean to step out on faith knowing your capacity and gifts? 

It’s clear that many of the luminaries featured in these essays were doing just that — stepping out on faith. Griffin quotes Angela Davis and June Jordan as defining wellness [well-being] as “that we take seriously our capacity to love”. This definition is consistent with BETA’s ethos, which is — in caring for the least well for the least well person, we are caring for [loving] everyone in our society.

Side note: The essays that resonated with me were: 

  • Quiet, Stillness, and Longing to Be Free
  • Wrestling till Dawn: On Becoming an Intellectual in the Age of Toni Morrison
  • Remaking the Everyday: The Interior Worlds of Kathleen Collins’s Fiction and Film 
  • Textual Healing: Claiming Black Women’s Bodies, the Erotic, and Resistance in Contemporary Novels of Slavery
  • That The Mothers May Soar
  • At Last …?

Read any books lately? Which ones sparked your joy?

Uncertainty is Inescapable

Cultivating a resilient organization

Work and life are not mutually exclusive. Most of us spend one third or more of our days at work and derive deep meaning from engaging purposefully in our profession. Our resilience responses are personal and are shaped by our unique history, personality, and personal and societal context.  Resiliency is born of work, community, and family environments that are safe enough to ensure our needs are met. 

Given that workplace plays a critical role for many, organizations that value an inclusive well-being culture will nurture resiliency at both the individual and system levels and will ground themselves in a human-centric approach that recognizes how deeply the individual and system are connected. Such environments debunk the belief that employees’ resiliency is dependent solely on their personal character and resolve and seek to understand how the work environment supports or undermines their resiliency.

A Resilient Leader is Not Enough

As interconnected beings, we exhibit self-determination and have varying capacities to actualize emotional well-being within our many social systems. Sheer will alone is insufficient to achieve human resilience. Resilience is communal

When faced with uncertainty, bold leaders may overestimate their leadership capabilities and are then unable to adjust their interpersonal approach to fit the context.  

Leaders who demonstrate care for their teams’ welfare while simultaneously tending to their own well-being, cultivate resilience responses by emphasizing integrity and psychological safety.  

Much has been written about psychological safety, and it is as much a skill as it is an imperative: being vigilant about one’s bias, nurturing deep humility and empathy, creating space to acknowledge sidesteps, and being curious and willing to expand our perspective. In an atmosphere of psychological safety, an organization cherishes open, honest dialogues, respects the needs of diverse team members, and asks contributors what they need to be successful in their role and how leaders can support their growth. Leaders in these organizations encourage team members to lead initiatives, participate in decision-making, and to remain connected to both their own and the organization’s values. 

This resiliency is a team effort, and is further strengthened by contributors’ input and support, which, in turn, foster inclusive governance structures that ensure representation and participation in the decision-making processes to create a more just, resilient organizational approach wherein policies reflect contributors’ everyday experiences and emotional conditions. This is a tall order, yet it is possible when an organization adopts a systemic approach that focuses on the environment and the people within it. 

Setting The Tone

When employees work in an organization whose values and purpose feed into their own, they thrive and are excited to contribute to the organization’s collective well-being. 

How, then, during uncertain times, do we balance being valued contributors while taking care of our well-being? 

Cultivating a resilient organization is neither easy nor simple, and the factors that contribute to promoting organizational resilience are unique to that organization’s composition. Yet, the CEO or senior-most executive plays a critical role. They set the tone and model behaviors that support or undermine resiliency. Chamorro-Premuzic and Lusk write about “The Dark Side of Resilience” and share a cautionary tale about bold leaders who are unaware of their limitations and who compromise organizational resiliency when driven by self-enhancement. 

“Personal resilience and organizational resilience
are cut for the same cloth, and
diversity of perspective and backgrounds
is ‘paramount.’”
—Hilrud Werner

There is therefore a difference between demanding that everyone is resilient and cultivating an environment where everyone feels they have the ability to move toward their level of resiliency. 

Simran Jeet Singh offers three steps for leaders to adopt to promote their organization’s resiliency: 

  1. Develop a clear understanding of what true resilience is and what it isn’t. Bring awareness to biases and how these impact the way you interpret or misinterpret individuals’ capacities for resilience.
  2. Consider how shared challenges impact people differently. Meet people where they are, as opposed to where you believe them to be. Avoid assuming that people from marginalized backgrounds will have higher levels of resilience.
  3. Don’t use perceived, individual resilience to deflect real, systemic problems. The issue may be flawed systems breaking down, rather than individual resilience factors.  

When our resilience lens contains the experiences and needs of diverse team members, it allows for a wider perspective and a better appreciation of others’ experiences, needs, and expressions of resiliency. It is therefore easy to be resilient in an environment that fosters resiliency. If “diversity of perspective and backgrounds is paramount” for both individual and organizational resilience, which of these steps will you embrace?

Uncertainty is inescapable 

Our unique history, personality, personal and societal context, and the systems in which we function—such as our workplace—shapes how we weather uncertainties. Organizations that ensure that their professionals feel supported through times of uncertainty demonstrate care and foster an inclusive governance structure that contributes to cultural cohesion.  

A resilient organization is based on the resiliency of its employees, who are its greatest asset. A well employee makes for a well organization and a well society. We have a substantial opportunity to curate inclusive well-being strategies that amplify employees’ resilience. Imagine what we can cultivate if we provide employees opportunities to identify, engage, and take on behaviors to live their best life.

Book A Discovery Session

A discovery session is largely influenced by a kaizen process, a philosophy based on the concept that change for the better is fostered through small modifications that create improvements. The session is centered on learning about one another, including your values, goals, and processes. 

The discussion will help determine our chemistry match and how collaborating will add value for you. There will be an opportunity to understand your needs and what is top of mind for you, especially what it is that you wish to improve upon. This is an opportunity for us to co-create a win-win partnership.

Some discovery session questions are:

  • What is your biggest challenge as it relates to ______?
  • How are you feeling about this challenge? 
  • What about solving the challenge is most important to you? 
  • How will you benefit from finding a solution to this challenge?

To schedule your no-obligation appointment, email novelette@betacoachingconsulting.com or visit our calendar to book an available time.


Power is a social and psychological phenomenon, a state of mind. Julie Diamond defines it “as our capacity to impact and influence or environment.” Power is neither good nor bad; rather, it is a generative and creative energy.  When used well, power can be an act of self-love as well as a necessary precondition for personal growth. 

Power: A User’s Guide takes the reader through three sections and is structured like a technical manual. Section 1 centers on the Principles and Perils of Power; Section 2 is called Getting Started: Finding Your Powerprint; and Section 3 offers Guidelines for Power.

An individual’s motives determine how they use power. Diamond notes that “high rank diminishes empathy,” impeding the ability to take on another’s perspective. This is an insidious shadow side to power, attributed to its misuse and abuse. 

Power has many sources: Social Power, which extracts its validity from people; Personal Power, which is self- sourced and is the only power that can transfer from context to context; and Positional Power, which we use to be effective in our positional roles.

“Each context has a different set of values, determined by the constellation of people, customs, issues, and dynamics present.” The Power and Context section is particularly intriguing and considers that meeting a person where they are is critical, and it has the capacity to affirm personal power.

Find a quiet spot and complete the PowerPrint form to see what it reveals about your relationship to power.

Unleashing Human Magic

Designing a workplace environment focused on well-being is in your hands. When organizations create settings that support their employees’ well-being, the result is heightened employee engagement and lower levels of employee burnout.

Organizations whose design is centered on strengthening employee well-being, will notice employees who are excited to express their untapped individual and collective potential. They’ll notice that employees have more pep in their steps and feel more purposeful because they are encouraged to be their best, bright, most beautiful version of themselves as the result.

The design of your work environment can have substantial effects on employee well-being in multiple ways. Here are five design elements to unleash human magic at your organization:

  1. Unleashing Human MagicInclusive leaders who link team members’ individual professional value with the company’s purpose often have superior engagement and performance outcomes. By tapping into their employees’ purpose and meaning, the employee competence, autonomy, and relatedness (or being part of a team) are ignited. Although financial rewards are nice, welcomed benefits, employees whose work involves cognitive or creative skills are not motivated only by the Benjamins. More often they stay because their work and the people they work with brings meaning to their life.
  2. To survive the great resignation leaders need to speed their own evolution, modeling behaviors (such as consultative leadership, demonstrated concern, and support of their team members), to promote psychological safety. Much has been written about psychological safety – yet only a handful of business leaders often demonstrate the positive behaviors that can instill this climate.

When team members value one another’s contributions, care about one another’s well-being, and have input into how the team carries out its work, they are showing how safe they feel.  Open dialogue also shows that psychological safety empowers members of the organization to share their opinions, explore disagreements, and reach a reasonable outcome where all involved are seen and heard.

  1. Individual skills and expertise are no longer sufficient to address complex challenges, employees add the greatest value through coordination, collaboration, and creativity. A learning environment that includes frequent and sustained personalized coaching has been shown to fire up employees, boost their skills and performance. Employees who are trained to take on new tasks and resolve issues on their own improve both their well-being and job performance.
  2. Autonomy and flexibility exist within the framework of the company’s purpose and values where each team organizes and executes priorities. By instilling a sense of trust in their employees, leaders foster a sense of security and autonomy in their employees and in turn their loyalty.

Employees who have more autonomy and flexibility with their work schedules are shown to have better mental health and overall well-being. For an employer, the benefit is longer engagement and a reduction in turnover. Employees who have high demands coupled with low control have a higher risk for depression, high blood pressure, and cardiovascular disease.

  1. A sense of social belonging is created when the work culture promotes supportive relationships among colleagues. Authentic human connections start with treating and valuing everyone as an individual and making sure everyone feels they belong. Belonging is that sense of inclusion, where the employee feels they can add value while being accepted for who they are. Work relationships that lack social belonging result in psychological distress, can manifest poor mental health.

There are many benefits to integrating these principles, with each organization defining the awesome sauce that will unleash the magic of its workforce. Organizations who demonstrate care for their employees’ well-being will be more likely to have employees who care about the organization’s well-being.

Share with us the ways in which you’re unleashing human magic at your organization and/or the ways in which your organization is designed to amplify your human magic.

At BETA Coaching and Consulting, we strengthen inclusive well-being strategies.