Resist Unnecessary Urgency

Exploring the “how” more deeply requires slowing down to examine the way in which the organization’s cultural behaviors are [mis]aligned with its values and purpose. 

The speed of the changes our society is experiencing calls us to be curious about why something is the way it is, and be open to gaining a deeper understanding to guide how processes are evaluated:

  • By questioning the status quo.
  • Marshaling your critical thinking about what is working and what is not.
  • Coming to meaningful conclusions. 

This rests on the ability to listen more — hearing as many perspectives — while suspending judgments. It calls for “radical candor,” which embeds psychological safety.

Even writing the phrase “radical candor,” I sense some hesitation in my body. 

Given my professional experience, I recognize radical candor is on the spectrum. Also, each person brings their history and expectations to the conversation. As well, the person will only exhibit as much candor as they feel safe to do so, because individuals and organizations demonstrate behaviors that indicate it is safe to do so.

And we are all leaders in our own rights, even without a title.

Leading is a social process that involves a willingness to challenge the status quo, use critical thinking, and demonstrate humility, while being supported by a team.

No single leader has all the attributes needed to curate radical candor in their organization nor the ability to reflect the entirety of all, with all, for all, while remaining reasonable for most. 

By infusing psychological safety into the organization, leaders ensure and show their willingness to expand their understanding, the belief that it’s okay to be uncomfortable and encourage team members to get to the essence of difficult topics in an open and supportive manner.

A powerful social element of leadership is that it can inspire individuals to bring their best to the organization. Radical candor — psychological safety — benefits the organization and the workforce’s well-being. It imbues a feeling of being seen, heard, and respected, resulting in less stressed employees.

Resist Unnecessary Urgency

And organizations shoot themselves in the foot when they push their talent to be more productive by pressing them to work longer hours — totting up their key performance indicators (KPI), a dressed-up phrase for productivity — at the cost of their employees’ well-being.

What would happen if, as leaders, we took into account how we encourage and measure goals that prioritize employees’ well-being and how we motivate performance?

With the byproduct of a well organization, which is purpose-driven, creative, and healthy, inspiration occurs when new possibilities are seen.

There is a receptivity to outside influence, and there is a feeling of being energized. 

Inspiration is inspired by purpose.

And when leaders reveal their purpose and how it aligns with the organization’s purpose — they inspire their talent to do the same.

Leaders who encourage employees to define their passion by aligning their actions with the organization’s purpose recognize the impact their work has on others and experience greater satisfaction.

As Gartner’s research shows, employees want a more “human value proposition.” They are asking for autonomy over where and when they work, engaging and applying themselves in a purposeful way.

A well organization values their talent.

They curate a culture by understanding what inspires and increases the performance of their talent.

When leaders slow down to speed up — they take care to care for their talent. Employees are less stressed, enjoy achieving good results, and are comfortable being themselves. 

Employees can only bring their full abilities to bear when they have time to process and think creatively.

In our hypervigilant, hustle culture, where productivity is supreme and time is a status, how are we leaving space for what’s difficult and uncomfortable by redefining what it means for you and your organization to engage and inspire performance?

Counterbalance Productivity

I like it when my disciplined actions result in desirable outcomes, and one might say that is a form of being productive. One would say I have the affliction of a striver, attributed to my immigrant sensibility, where working hard is equated to being a valuable contributor. 

Although considered a high performer in many spaces, with the drive to do and accomplish more, as of late, I have found it troublesome when my desire to be a valuable contributor has been reduced to strictly an output. 

With the drive for greater output at speed and frequency that does not allow for the human systems to rest and recover — to be creative and innovate — I am challenged by the usage of the term productivity. And I do not have a replacement word to qualify that feeling of accomplishment for doing an activity well. 

The concept of productivity is a 250-year-old manufacturing construct that no longer serves our society of knowledge workers; individuals who engage their creativity and intellect, while collaborating with other humans to solve complex problems. 

Breaking it down, productivity is a mathematical equation of output divided by time. This concept has permeated every industry and adversely affected the way we work and measure our work. 

In some cases, it has reduced the individual to an object, churning out units. This is based on quantity output, while not considering if the individual doing the work is working at their full potential, in a purposeful way. 

For example, in the case of the healthcare system, doctors are incentivized to keep patient interactions between 8 to 15 minutes. Meanwhile, patients suffer from not having their concerns fully addressed, as the doctor might feel stretched to see a high volume of patients.

This results in a check-the-box approach to care. It not only misses the nuisance of the patient, it negates the ways in which their psycho-social dynamics impact the way they care for themselves. 

Nothing good comes from treating the doctor as a machine — reducing their work to time bound interactions and paperwork; the central role of a doctor is to care for another human. 

How might we reframe this process to center both the doctor and patient for maximum care of them both?

  • The “how” of their collaboration.
  • The “how” of their needs.
  • The “how” of their satisfaction.

In your organization, how might you center the “how”?

I have been in discussions around how coaching can increase clients’ productivity, thereby driving the organizations’ productivity, framed as a return on investment. Since no two coaching clients [nor organizations] are the same, reducing the coaching process to a simple productivity equation leaves me perplexed. 

Productivity should not be the only measure of how well a contributor is working. 

In what ways are your talents invited to collaborate, bring their creative energy to influence the work, innovate across teams, and stretch in a new way?

We are living the aftermath of focusing so heavily on productivity, which might lead to decreased outcomes, disenfranchised employees, and lower employee engagement.

An organization that values inclusive well-being strategies will counterbalance this drive for metrics with a human-valued proposition to how work is designed and done.

What do you say, can you help me find another word to replace “productivity” that values the employees’ contribution and the organization’s health? 

More to come on this topic in the article, Resist Unnecessary Urgency.

In Search of Beautiful FreedomWhen I purchased In Search of Beautiful Freedom, I was excited about what the book’s title would disclose and because I could still clearly remember how engrossed I was in Farah Jasmine Griffin’s Read Until You Understand: The Profound Wisdom of Black Life and Literature.

At the heart of these essays is this — “freedom is a process requiring constant vigilance and the artist’s responsibility is to reveal injustice without sacrificing the craft.” 

In Search of Beautiful Freedom spans thirty years of Griffin’s writings exploring Black music, womanist/Black feminism, Black female authors, and how their artistry speaks to resistance and freedom. 

The teaching moments on these pages were numerous and palatable. What does it mean to step out on faith knowing your capacity and gifts? 

It’s clear that many of the luminaries featured in these essays were doing just that — stepping out on faith. Griffin quotes Angela Davis and June Jordan as defining wellness [well-being] as “that we take seriously our capacity to love”. This definition is consistent with BETA’s ethos, which is — in caring for the least well for the least well person, we are caring for [loving] everyone in our society.

Side note: The essays that resonated with me were: 

  • Quiet, Stillness, and Longing to Be Free
  • Wrestling till Dawn: On Becoming an Intellectual in the Age of Toni Morrison
  • Remaking the Everyday: The Interior Worlds of Kathleen Collins’s Fiction and Film 
  • Textual Healing: Claiming Black Women’s Bodies, the Erotic, and Resistance in Contemporary Novels of Slavery
  • That The Mothers May Soar
  • At Last …?

Read any books lately? Which ones sparked your joy?

The Transparency Sweet Spot

As companies place more emphasis on diversity, equity, and inclusion in the workplace, there is a call for transparency. Between 1979-2022, workers’ productivity in the United States increased by 61.8% while the hourly pay has only increased by 17.5%. Americans are working harder without commensurate compensation.

Pay equity is one of many ways employees are calling for transparency, which is leading organizations to rethink their norms around how information is shared.

In BETA’s February e-Newsletter, I noted, “Although financial rewards are nice, welcomed benefits, employees whose work involves cognitive or creative skills are not motivated only by the Benjamins. More often they stay because their work and the people they work with brings meaning to their life.” And while employees might not stay with a company because they are offered more money, transparency gets to the root of the matter, the salary.

From an equity perspective, employees are calling for more transparency on pay equity and transparency, where salary ranges are noted for all positions. Sixty-eight percent of employees report that they would switch jobs if their new employer offered great pay transparency, even if their job responsibilities and salary remained the same.

A lot of valuable energy is wasted on managing impressions. As a society, we have become accustomed to managing optics, which leads to not frequently telling our full and complex stories. We’re worried about judgment and the repercussions of being completely honest. It takes time and humility to have authentic connections that promote greater systemic transparency – reinforcing trust – where we engage with each other in cooperative networks.

Being transparent for transparency’s sake is not helpful unless there is a clear understanding of what about it is necessary (important) as a personal value or a business imperative. Businesses that are the most transparent in the way they report results to achieve higher performance, expose unintended gaps in their systems, reduce business risks, and spark healthy discussions.

The Transparency Sweet Spot

Humans are complex and perfectly imperfect. Transparency is neither a quick fix nor a universal solution for authentic connections. It has been shown that complete transparency may decrease constructive reciprocal behavior, and may increase distrust, focusing too much on outcomes that lead to misrepresentation.

Although we highlighted a few dark sides to transparency, overall it is a good thing when the shift of knowledge is facilitated, trust relationships are enhanced, and authentic connections are fostered. When embedded in psychological safety, trustworthiness, and cooperation then the focus shifts to respecting the uniqueness of all the parties, positively influencing each other values, and encouraging transparency.

As you think about when to be transparent, perspective-seeking is a critical skill to hone, and talking with people to gain insight into the nuances of their views can be helpful. Centering confidentiality is important when asking others to share about themselves to ensure privacy when creating safe connections.

There are moments that can be governed by an ethic of care, which asserts that caring relationships are natural for human beings, which calls us to care for each other in an equitable way. These are moments when we ask, “how do we wish to treat each other? And does that mirror echo the greater values of the society or do we live by an alternative set of values?” I am not naïve to think that giving away organizational processes in the service of transparency is the way to go. Yet this is not an all nor nothing proposition. In BETA’s April e-Newsletter we highlighted The Third Way when faced with polarities – where we integrate the best of each side of the coin. Even this binary way of thinking might be limiting in capturing all the nuances, yet it is a start.

Reinforcing trust is a critical sweet spot in the transparency paradigm. Leaders can improve transparency within their organizations by

  • Consistently communicating the company’s vision, mission, and values, while making themselves known.
  • Encouraging employees to speak openly by not embedding structures that inhibit honest and direct communication often comes more naturally when senior leaders model this behavior.
  • Transparent reporting about effective governance in an organization, such as pay scale, hiring practice, and promotion metrics.
  • Sharing the information with stakeholders and explaining how they are acting on them.

I also noted in last month’s e-Newsletter that data does not provide insight. The relentless tide of data will only get stronger, and the power of big data is here, influencing openness and transparency. Every data set is telling a story, and organizations and individuals will need to determine what side of the conversation they support.

Transparency is not a universal solution, yet the benefits outweigh some of the challenges. Being transparent allows information to surface that increases accountability, improves perspective-seeking-taking skills, promotes fair decision-making, and signals mistakes are tolerated as opportunities to learn. Overall, transparency is a good thing when trust, psychological safety, balanced power dynamic, and collaboration are incorporated into the process. Transparency illuminates inequities and the systems that perpetuate them.

What are goals that transparency will help you achieve?